Terms & Conditions
Items on our website for delivery to countries outside of the European Union ("EU") may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees.
If you're not happy with your purchase just return it within 30 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product it must be returned in its original and unworn condition and all tags, cards, boxes and/or pouches must be included with your return. To make a return, please fill out the RETURNS FORM which will come in your Charlotte Simone package. THIS RETURN FORM MUST BE INCLUDED IN YOUR RETURN PACKAGE. Please fill out the form completely. We do not cover the cost of any return shipments. Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. Your order will be refunded the day it arrives back into the showroom. Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. All returns can be sent to: CHARLOTTE SIMONE FLAT 1 26 NOTTINGHAM PLACE, W1U 5NN. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item has arrived damaged). If you request a refund, you will be refunded for the price of the item purchased and tax (if applicable) but not the cost of shipping. If your item is faulty when you receive it please notify us within the 30 day policy. If you inform Charlotte Simone after the 30 day period of items being faulty, we will endeavour to fix your item as soon as possible but are unable to offer an exchange or refund.
This privacy statement discloses the privacy practices for www.CHARLOTTESIMONE.com wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is Charlotte Simone , and Charlotte Simone will NEVER rent or sell your personal information to any third party. The information collected and stored includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, only the last four digits are stored on Charlotte Simone server. Furthermore, all shipping labels are pre-printed at Charlotte Simone's office, so none of your personal information is held or stored by any of the shipping companies that are used to deliver orders. The information you provide to Charlotte Simone will only be used to process your order and to add your name (mailing address and email address) to our mailing list so that you will receive future mails by post or by email. Unless there is a problem with your order you will not be contacted by Charlotte Simone. You may update or change the personal information Charlotte Simone has collected by sending an email to firstname.lastname@example.org Should there be any changes to Charlotte Simone Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.
We sometimes offer our customers the chance to purchase certain limited styles prior to release or if styles are sold out. Payment is taken at the time the order is placed and guarantees the goods will be shipped immediately once the product arrives into stock. Delivery fee will not be refunded.
All purchases made using the gift card will be refunded back onto the gift card. If the purchase is split the exact money used on both your debit/credit card and gift card will be refunded accordingly.