Refund Policy

If you're not happy with your purchase just return it within 30 days of receipt and we will either send out replacement goods or refund you the purchase price. Due to the nature of the product it must be returned in its original and unworn condition and all tags, cards, boxes and/or pouches must be included with your return.

To make a return, please fill out the RETURNS FORM which will come in your Charlotte Simone package.  THIS RETURN FORM MUST BE INCLUDED IN YOUR RETURN PACKAGE. Please fill out the form completely. We do not cover the cost of any return shipments. Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received them. Your order will be refunded the day it arrives back into the showroom.

Please allow 3-5 days working days for your money to show up in your account. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.

All returns can be sent to:


Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item has arrived damaged). If you request a refund, you will be refunded for the price of the item purchased and tax (if applicable) but not the cost of shipping. If your item is faulty when you receive it please notify us within the 30 day policy. If you inform Charlotte Simone after the 30 day period of items being faulty, we will endeavour to fix your item as soon as possible but are unable to offer an exchange or refund.